Customer Feedback
Help us serve you better
We Value Your Voice
We value the quality of our interactions and aim to always meet your expectations. However, we understand that there may be instances where we fall short. Your feedback is crucial to our continuous improvement culture.
Our Feedback Process
Initial Contact
Raise your concerns using our dedicated feedback form. Our team will investigate and work with you to address your concerns promptly and appropriately.
Customer Care Team
If unresolved, contact us at customercare@freedomcredit.com.au and our Customer Care Team will assist you.
External Resolution
For further escalation, you can contact AFCA (Australian Financial Complaints Authority) on 1800 931 678 for an independent assessment.
Initial Contact
Raise your concerns using our dedicated feedback form. Our team will investigate and work with you to address your concerns promptly and appropriately.
Customer Care Team
If unresolved, contact us at customercare@freedomcredit.com.au and our Customer Care Team will assist you.
External Resolution
For further escalation, you can contact AFCA (Australian Financial Complaints Authority) on 1800 931 678 for an independent assessment.
Our Commitment to You
- ✓Clear and transparent communication throughout the process
- ✓Thorough investigation of all concerns
- ✓Fair and timely resolution
- ✓Support throughout the complaint process
- ✓Dedication to exceptional customer service
Ready to Share Your Feedback?
Your feedback helps us improve our services and better serve our customers.
Submit Complaint